Polls are showing a substantial increase in satisfaction ratings for most of Australia’s Premiers, with WA’s Mark McGowan leading the charge with an 83% overall net satisfaction rating. Over 80% of Australians rate Scott Morrison’s performance in the handling of COVID-19 as ‘fairly well or very well’. So, what has caused this massive shift following the crash in ratings earlier this year during the bushfire crisis? The last two months have been the ultimate display in human behaviour and emotional intelligence as our politicians have demonstrated the difference between communicating at Australians to communicating with the nation. Amy Jacobson, Human Behaviour Expert, outlines some of the key moments that created the shift and explains how it could change the future of politics, and leadership, for the better.